1. Approve returns(Manual)
| Description | 1. In accordance with the return regulations of each affiliate and channel, write an approval request and obtain approval following the approval process. 1.1. In case of general returns(aged goods & poor quality), items and return amount limits per distribution channel should be set abiding by the Company’s return regulations. 1.2. In case of special returns, items and reasons should be approved first according to the approval-related regulations. 1.3. The remaining amount of returnlimits cannot be carried forward. 2. When returns are approved, the information will be automatically notified to relevant teams. 3. In case of special returns, limits are managed by the EP approval program, return limits being interfaced to SAP. |
| Menu Path | |
| System | Manual |
2. Register item compression materials list(SAP)
* In case of special returns, register the SKU list. In case of general returns, start from “6. Adjust/share general return limits.”
2.1 Register item compression materials list-ZSD21190
| Description | Process to determine items to be returned, in case SKUs in a B2C store are beyond its manageable level |
| Menu Path | |
| System | SAP R3 |
2.1.1 Initial screen of item compression materials management-“Display List”
①Work Type - Display List : Process to determine items to be returned, in case SKUs in a B2C store are beyond its manageable level. ② Selection Condition: Enter the necessary values to register or display return items. - Sales Organization: Select your sales organization form the 32 affiliates. - Month: Enter the year and the month you want to register/display. - Shipping Group: Select the shipping group from the 16 shipping groups. - Product Operator: Select the product operator in the DP team. - Material Code: Enter the code of the material you want to register/display on the item compression materials list. ③ Click Execute( |
2.1.2 Registration screen of item compression materials management-“Display List”
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2.1.3 Initial screen of item compression materials management-“Register Item”
① Work Type - Register Item subject to Item Compression : Process to determine items to be returned, in case SKUs in a B2C store are beyond its manageable level. ② Enter the necessary values in the Selection Condition tab to register or display items.
③ Click Execute( |
2.1.4 Registration screen of item compression materials management-“Register Item”
① When you want to “Mass Apply,”enter and apply the values you want. - When you enter a value to be mass-applied in the start month, end month, reason code, or plant type field and click “Add Row,” the same value will be applied to each field. ② ALV functions - Select All : Click the button if you want to select and edit all itemson the item compression materials list. - Deselect : Click the button if you want to deselect a selected cell. - Add Row : Click the button if you want to add a new cell. - Delete Row : Click the button if you want to delect the selected cell. - Format Download : If you want to download the format provided by the program so that you can upload the items en masse. - Data Upload : Click the button to upload a file, in the downloaded format, containing data you want to input. - Click Save. |
3. Register general/special return SKU list (SAP)
* In case of special returns, register the SKU list. In case of general returns, start from “6. Adjust/share general return limits.”
3.1 Register general/special return SKU list-ZSD21330
| Description | When processing general/special returns, the items to be returned must be listed on the return SKU list beforehand. |
| Menu Path | |
| System | SAP R3 |
3.1.1 Initial screen of general/special return materials management-“Display List”
① Work Type - Display List: Click the button to check the return SKU list before processing general/special returns. ② Selection Condition: Enter the necessary values to register or display return items.
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3.1.2 Result screen of general/special return materials management-“Display List”
① Enter the necessary values in the Selection Condition tab to display/delete items. - Using these icons, you can “Select All,” “Deselect,” or “Delete” the displayed items. ② Check the sub sales channel/order reason/usage indicator/start month/end month/type registered on the item compression materials list. ③ Click Save( |
3.1.3 Initial screen of general/special return materials management-“Register General/Special Returns”
① Work Type - Item compression materials registration : Click the button to register a return item before processing general/special returns. ② Selection Condition: Enter the necessary values to register or display return items.
③ Click Execute( ). |
3.1.4 Registration screen of item compression materials management-“Item Compression Materials List”
① When you want to “Mass Apply,” enter and apply the values you want. - When you enter a value to be mass-applied in the start month, end month, reason code, or plant type field and click “Add Row,” the same value will be applied to each field. ② ALV functions - Select All : Click the button if you want to select and edit all items on the item compression materials list. - Deselect : Click the button if you want to deselect a selected cell. - Add Row : Click the button if you want to add a new cell. - Delete Row : Click the button if you want to delect the selected cell. - Format Download : If you want to download the format provided by the program so that you can upload the items en masse. - Data Upload : Click the button to upload a file, in the downloaded format, containing data you want to input. - Click Save. ③ Accurately enter the the material code/sub sales channel/order reason/usage indicator/start month/end month of the itmes that should be managed as general/speicial returns. |
4. Automatically register return limits per sub sales channel(SAP)
| Description | 1. If an approval request for a special return applies to the channel-level return limit, interface the data about the return limit to ERP when approving the request in EP so that return limits per channel can be automatically registered. 2. The automatic registration of return limits per channel is followed by the registration of return limits per sales office. |
| Menu Path | |
| System | SAP R3 |
5. Automatically register return limits per customer(SAP)
| Description | 1. If an approval request for a special return applies to the customer-level return limit, interface the data about the return limit to ERP when approving the request in EP so that return limits per customer can be automatically registered. 2. The results of registering return limits per customer are interfaced to POS. |
| Menu Path | |
| System | SAP R3 |
6. Adjust/share general return limits(SAP)
* In case of general returns, start from this step.
6.1 Create/change general return amount limit-ZSD00100
| Description | Process to calculate and review return amount limits and register the limits and the corresponding periods to create and process return amount limits in ERP so that general returns can be handled in ERP. |
| Menu Path | |
| System | SAP R3 |
6.1.1 Initial screen of return amount limit create/change
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① Process Type: Select among Create, Change, and Data Upload to register the return limits. ② Return Limit Level - Sub sales channel: If you select the “Sub sales channel” radio button, the “Sales organization” field will be activated for input. - Sales office : If you select the “Sales office” radio button, the “Sales organization” and “Sub sales channel” field will be activated for input. - Customer: If you select the “Customer” radio button, the “Sales organization,” Sub sales channel” and “Sales office” field will be activated for input. ③ Enter the necessary values in the Return Limit Condition tab. - Valid from/to: Select/enter the date from which the return limit becomes valid and the date when the validity ends. - Return Management type : Enter the return management type by selecting between B2B(Channel price) and B2C(Consumer price). - Return Category: Select among “Aged Goods,” “Poor Quality,” and “Special Reason.” ④ Base amount: Enter/set up the values regarding the base amount of the sub sales channel to calculate and apply the base amount to low-level organizations. - Base amt period: Set the start and end month of the period to which the base amount will apply. - Base amt calculation: Decide whether you want to use the sum or the average amount of the period to which the base amount will apply. ⑤ File Location: If you selected “Data Upload” for the process type and want to upload data using the excel file you previously downloaded through Format Download, click this button to locate the file. 6. Click Execute( ). ※ If you want to directly enter the t-code (instead of using ZSD00100) enterZSD00101 for Return Amount Limit Create(Sub sales channel), ZSD00102 for Return Amount Limit Create(Sales office), and ZSD00103 for Return Amount Limit Create(Customer). |
7. Register/change return limits per sub sales channel(SAP)
7.1 Register/change return limits per sub sales channel-ZSD00100
| Description | Process to calculate and review return amount limits and register the limits and the corresponding periods to create and process return amount limits in ERP so that general returns can be handled in ERP. |
| Menu Path | |
| System | SAP R3 |
① Suggest All: Feature that suggestsall the sub sales channels under the sales organization. Click the button, if you want to use the feature. ② Download Excel: Use this feature for mass registration. Input the data in the downloaded Excel file. -Select “Suggest All” and decide the location to save the data and save the downloaded Excel file. ③ Mass Rate Change: Feature to enter the return amount limits against the base amount in all the low-level organizations suggested through “Suggest All.” ④ Select “Suggest All” to mass-input the return limit rate against the base amount in all the suggested low-level organizations. ⑤ ALV functions: Using these icons( 6. Rate/Return Limit Amount: Register the return limit by entering the return limit rate against the base amount or you can directly enter the return limit amount. 7. Click Save( |
8. Register/change return limits per sales office(SAP)
8.1 Register/change return limits per sales office-ZSD00100
| Description | Process to calculate and review return amount limits and register the limits and the corresponding periods to create and process return amount limits in ERP so that general returns of each sales office(business place) can be handled in ERP. |
| Menu Path | |
| System | SAP R3 |
8.1.1 Register/change return limits-Sales office
※On the initial screen of “Return Amount Limit Create/Change,” select “Sales office” for the return limit level and move on to the registration screen. ① Suggest All: Feature that suggests all the sub sales channels under the same sales organization. Click the button, if you want to use the feature. ② Download Excel: Use this feature for mass registration. Downloaded the Excel file and input the data in the file. -Select “Suggest All,” select the location to save the data, and save the downloaded Excel file. ③ Mass Rate Change: Feature to mass-input the return limit rate against the base amount in all the suggested low-level organizations suggested through “Suggest All.” ④ ALV functions: Using these icons( ⑤ Rate/Return Limit Amount: Register the return limit by 6. Click Save( |
9. Register/change return limits per customer (SAP)
9.1 Register/change return limits per customer-ZSD00100
| Description | After distributing a sales office’s return limit to its customers within the limit assigned to the sales office, register/change the return limits per customer. |
| Menu Path | |
| System | SAP R3 |
9.1.1 Register/change return limits-Customer
※On the initial screen of “Return Amount Limit Create/Change,” select “Customer” for the return limit level and move on to the registration screen. ① Suggest All: Feature that suggests all the customers under the samesales office. Click the button, if you want to use the feature. ② Download Excel: Use this feature for mass registration. Downloaded the Excel file and input the data in the file. -Select “Suggest All,” select the location to save the data, and save the downloaded Excel file.
③ Mass Rate Change: Feature to mass-input the return limit rate against the base amount in all the suggested low-level organizations suggested through “Suggest All.” ④ ALV functions: Using these icons( ⑤Rate/Return Limit Amount: Register the return limit by entering the return limit rate against the base amount or you can directly enter the return limit amount. 6. Click Save( ※In case of Mass distribution, return limits can be assigned to integrated customers. |
10. Transfer return limits between customers (SAP)
10.1 Transfer return limits between customers-ZSD00110
| Description | In order to handle general returns, this is a process to transfer a customer’s total return limit to another customer under the same sales office, whose return limit is registered in ERP. |
| Menu Path | |
| System | SAP R3 |
10.1.1 Initial screen of transferring return limits between customers
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10.1.2 Registration screen of transferring return limits between customer
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11. Request by counsellors for additional return limits(SAP)
11.1 Counsellor additional limit requests and results-ZSD00510
| Description | Process to register additional return limits requested by counsellors in ERP aside from the general return amount limits assigned to them. |
| Menu Path | |
| System | SAP R3 |
① Selection Condition: Enterdata that is necessary to request additional return limits, the sales organization/period/counsellor. ② Request Text - R01 Promotional Stock Adjustment: When you are adjusting the stock of promotional products. - R02D.S. Product: When you are returning department store products. - R03Counsellor Increase: When requesting return limits increase for counsellors. - R04Return of Excessive Key Product : When requesting additional return limits due to excessive key products(special offer products). - R05 Other: When requesting additional return limits for other reasons. ③ ALV functions: The icons can be used to “Select All,” “Deselect,” “Add Row,” and “Delete Row.” ④ Add Return Limit: Go to the next screen by double-clicking the field. Register a material by entering the material code and its quantity. ⑤ Approval Request : After registering data necessary to process the additional limit request, request approval of the additional limit amount. |
12. Approve/register counsellor additional limits (SAP)
12.1 Counsellor additional limit approval-ZSD00520
| Description | Process to approve additional return limits aside from the general return limits assigned to counsellors. |
| Menu Path | |
| System | SAP R3 |
① Selection Criteria: After entering the sales organization/period/sales office/counsellor of which the additional return limit was requeted, click Execute( ② Check Request Detail: Check the requested return item and its quantity, and the requested return limit amount. ③ Check Approval Indicator: Choose whether to approve it or not (Y/N). ④ Select the line and save( |
13. Display consumed counsellor return limits(SAP)
13.1 Display counsellor return limits-ZSD00530
| Description | Process to display approved additional return limits requested by counsellors aside from the general return limits assigned to them. |
| Menu Path | |
| System | SAP R3 |
13.1.1 Initial screen of displaying counsellor additional return limits
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13.1.2 Result screen of displaying counsellor additional return limits
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14. Check return limits(Legacy)
| Description | Check whether the changes in return limits are accurately reflected into POS. |
| Menu Path | |
| System | Sales Legacy System=>Write the system in which we can check the data. |
15. Appendix
15.1 Return amount limit consumption report-ZSD00120
| Description | Process to display the details of return amount limits registered in the system per sub sales channel/sales office/customer. |
| Menu Path | |
| System | SAP R3 |
15.1.1 Initial screen of return amount limit consumption report
① Selection Criteria: Enter the data on the sales organization/sub sales channel/sales office/customers. ② Return Limit Period: Enter the period for which you want to register a return limitso that returns can be ③ processed during the period. Return Management Type/Return Category - Return Management Type:Select between B2B(Channel price) and B2C(Consumer price). -Return Category: Select among “Store (special) reason,” “Aged goods,” “Poor quality,” and “Special reason.” |
15.1.2 Result screen of return amount limit consumption report
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① Organization Info: To display data, enter the informtaion about sales organization/ sub sales channel/ sales office/ customter. ②Return Management Type/Return Category - Return Management Type:Select between B2B(Channel price) and B2C(Consumer price). -Return Category: Select among “Store (special) reason,” “Aged goods,” “Poor quality,” and “Special reason.” ③ Return Limit Period: Enter the period for which you want to register a return limit so that returns can be processed during the period. ④ Return Limit Amount: Check the registered return limit amount so that returns are handled following a process corresponding to the organization. |
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