ITSM

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Recent activity by ITSM Recent activity Votes

  • IT Helpdesk - IT Device

    1. Manual
    2. IT Helpdesk

      (1) [Required] Select the application type. Type: new, replacement, movement/withdrawal, preventive inspection, asset information registration/change, error (2) [Required] Designate the approval...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • -4 votes

  • IT Helpdesk - Data Extract / Update

    1. Manual
    2. IT Helpdesk

    Request when large amounts of data extraction and modification are required.     (1) [Required] Search and select the system requesting the service. If you click the input box or search button, a ...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • -1 votes

  • IT Helpdesk - Development Request

    1. Manual
    2. IT Helpdesk

    Request for program change due to user convenience or system change.     (1) [Required] Search and select the system requesting the service. If you click the input box or search button, a screen t...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • IT Helpdesk - General Request and simple request

    1. Manual
    2. IT Helpdesk

    [ General Request ] Request when you need to inquire about how to use the IT service, a simple error, etc.     (1) [Required] Search and select the system requesting the service. If you click the ...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • IT Helpdesk - Service Request (Common description)

    1. Manual
    2. IT Helpdesk

      (1) Select the service request type. The displayed items are displayed differently for each request type. General Inquiries: When you need to inquire about how to use IT services, simple errors...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • IT Helpdesk - View unified search result

    1. Manual
    2. IT Helpdesk

      (Example of search term: AP-ON) (1) Integrated search results are displayed by document and by service/application. Click the title to go to the content view screen of the document. (See GUIDE-H...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • IT Helpdesk - Search

    1. Manual
    2. IT Helpdesk

      (1) When you enter a search term in the search term input box, the title of the related document content is displayed with auto-complete and recommendation functions.

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • IT Helpdesk - View Recommended Article

    1. Manual
    2. IT Helpdesk

      (1) Click the document title in the FAQ, Manual, and Download categories to see the detailed content of the document. (2) “Following” means bookmarking the document. You can see the articles you...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • IT Helpdesk - FAQ, Manual, Download

    1. Manual
    2. IT Helpdesk

    FAQ is content that organizes and guides users' questions and answers regarding the use of AMOREPACIFIC Group's service system.     (1) If you click FAQ on the top menu of the HOME screen or click...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 1 vote

  • IT Helpdesk - HOME

    1. Manual
    2. IT Helpdesk

      (1) This is the menu (Header) area of ​​IT Helpdesk. Even if the screen changes by clicking the menu, it is displayed as a fixed menu. (2) The integrated search area of ​​IT Helpdesk. You can se...

    • ITSM
    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

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