①Direct Ιnput: When you want to create a return order by assigning one sold-to party and one ship-to party, select Direct Ιnput.

②Sales Organization: Enter the sales organization (affiliate) concerned. AmorePacific (1100).

③ Sales order type: Enter the sales order type to create an order. In case of return sales order, select ZR01 (Sales Order-Return).

④ Order reason: In case of return sales order, order reason is classified in four categories (R01,R02,R03,R04) and you should enter the appropriate order reason for each order.

⑤Usage: Select the usage for the return order reason.

※ Appendix: Order Type Mapping table (refer to in mapping selling document type, order reason, order usage mapping)

[Execution Screen 1] Enter the sold-to party/ship-to party.

① You can check the return order type/order reason/usage entered in the main screen.

② Enter the sold-to party and ship-to party and then press the enter key. (When you press the enter key after entering the sold-to party, the same ship-to party as the corresponding sold-to party is automatically assigned.)

③The remaining return limit and the return amount to be used are displayed.

• Return limit–In case of R01 (General Return) & R02 (Special Return), you can return within the return limit registered per customer in advance in ERP. (Return limit creation/change: ZSD00100)

④ When there is a need to upload materials en masse, you can carry out an upload by downloading the Excel upload format.

[Execution Screen 2] Enter the material/quantity and carry out a simulation.

① Enter the material to return and its quantity. At this time, Excel paste and mass uploading are possible.

② When entering the return material, you can check the product grade per material. (Refer to the details of ‘Return item control’ below.)

③ Simulation: When you execute[Simulation] after entering the return data, you can check in advance the amount to be used, return amount per product and other errors for the return order concerned.

※Return item control–In case of Aged Goods (R12)/Special Reason (R21), return items are controlled and managed in SAP.

1) Aged Goods (R12)

* For certain channels of AP (Aritaum, Mart, Lirikos), aged goods return is possible within X,Y,Z grade.If you register target items (ZSD21330), you can verify them in Legacy.

* For non-AP affiliates and channels where the grade is not controlled, you can carry out aged goods return by registering items subject to return (ZSD21330).You can verify registered target items in Legacy.

  2) Poor Quality (R11)–Items subject to return are not controlled and you can return products/trading goods of all grades.

3) Special Reason (R21)–You can return products that are registered as items subject to return (ZSD21330)

※ Return limit control–the return limit is controlled and managed for several usages of general return (aged goods, poor quality), and special reason.

1) General return–For Aged Goods (R11) andPoor Quality (R12), you can register the return limit in SAP (ZSD00100).

2) Special reason–For Special Reason (R21), Customer Reason (R23), Order Error (R24), the corresponding return limit is interfaced to SAP when the approval is completed viaEP approval request.

④ When executing ‘Simulation’, the amount to be used for the return order is displayed.

⑤ Execute ‘Save’ to create a return sales order.

[Result Screen] Return order creation is completed.

Once return sales order is created, the sales document number created and the order creation result message are displayed.

[Aged Goods Return]For Aritaum, Mart, Lirikos, the return is possible only within X,Y,Z grade.

①For Aritaum, Mart, Lirikos, possible aged goods return is limited to X,Y,Z grade, so if a grade doesn’t correspond to the condition, you cannot register the return.

① Upload: When having to register sold-to party/ship-to party/material en masse, select Upload.

② Download the upload format and enter the return data.

③ Attach the upload file and execute.

[Upload File Preparation] Enter the sold-to party, material, ship-to party subject to return.

Enter the sold-to party, material and ship-to party subject to return in the Excel file downloaded. In this case, plant and storage location are automatically determined by the system so you don’t have to enter them in the Excel file. (Enter them manually only in special cases where they are discussed with logistics.)

[Upload Execution Screen]

① When you upload the Excel, the simulation on duplicate code and price information is automatically carried out and you can check accordingly the verification result in advance.

• Delete the error data from the Excel file and carry out an upload again.

②Select the row to create an order (return). You can create a return order for all data uploaded by clicking on the Select All button.

③After selecting rows for return order and click Sales Order to create orders.

[Execution Screen 2] Sales order creation result

①You can check the result of return order creation.

②You can check the order number of created return order and change the order by clicking the corresponding number.

① Organization Info: Enter the organization information on affiliate, division, sales office, etc.

② Order Type Info: Select the order type that you want to change.

   1) Order type

- Order: ZA01~ZA04, Return: ZR01, FOC: ZFA1,ZFA2,ZFR1,ZFR2, All: All

   2) Order reason

      - You can display/change after selecting the order type an then the order reason which corresponds to the order type concerned.

③ Additional Info: You can display/change by entering the order creation date, sold-to party, ship-to party, material, etc.

[Execution Screen] Order change

① You can check items of which the order can be changed in Status/Message. (You can change in case of , you cannot change in case of .)

② Enter the quantity to be changed for the order detail that you want to change.

③ Select the row to change (the row where the quantity to be changed is entered.).

④ Click on the Save button.

⑤When wanting to cancel the order (return), enter the rejection reason in the Rejection field. When entering the rejection reason, the corresponding order is considered to be canceled. Select the row concerned and click on the Save button after entering the rejection reason to cancel the order (return) concerned.

※ Even in case where you save the quantity to be changed as 0,the corresponding return order is considered to be canceled and automatically set as rejection reason ‘entry error’.

[Execution Screen] Mass order rejection (cancellation)

①When wanting to reject (cancel) the order en masse, you can select the corresponding rows enmasse and enter [Rejection Reason] to reject or cancel the order.

②Select the rows en mass and click on the [Rejection Reason] button.

③A pop-up window appears so that you can enter the rejection reason.

④ Select the appropriate rejection reason for the order (return). [Stock Shortage], [Customer Cancellation] are main rejection reasons in Legacy and in case where you want to cancel in HQ, enter reasons such as [Entry Error] or [Company Decision].

⑤ Execute [Save] button to reject (cancel) the order.

Release DN block of the return order created. (Create DN for return.)

․For general return/special return, DN is automatically created two times a day by the system. (at 11 o’clock in the morning, at 5 o’clock in the afternoon)

※ DN block release is a program automatically carried out by the system or allowed only for the user having authority (the PIC of scp).

①Enter search conditions such as the information of the organization subject to DN block release and the creation date.

② You can select either [Delivery block] or [All] for the Process type field.

[Execution Screen] Execute DN block release.

①The order (return) of which DN is blocked is described as“Unconfirmed return request”.

②Select the corresponding order to release the DN block for return details.

③Execute [Save] to release the DN block for the corresponding order (return) and create DN at the same time.

[Result Screen] DN block is released.

① As a result of DN block release, DN block is released and DN for return is created at the same time.

① Enter search conditions such as sales organization/sales channel/sales office, etc.of the planned return GR sheet to be printed out.

② Select the confirmation status of the return document.

• Unconfirmed: When DN for the return order is not created.
• Confirmed: When DN for the return order is created.

※Since the planned return GR sheet to be sent to logistics should include DN number, you should print it out after selecting ‘Confirmed’ in Confirmation Status.

[Execution Screen] Print out normal tax/special consumption tax.

① Select the tax type of the planned return GR sheet to be printed out and execute. (normal tax/special consumption tax)

※When creating the return order, whether special consumption tax is applied or not is determined automatically by Material Price Determination Group of [Sales Organization 2] of the material master. During the logistic GR of return material, separate warehouse is managed in case of special consumption tax.

[Execution Screen]

① Select the return document to print out.

②You can preview and print it out by executing [Printer]. You can also download it in PDF format.

[Result Screen] Planned return GR sheet is printed out.

Print out the planned return GR sheet and send it to logistics. (But the planned return GR sheet to be sent to logistics must include the confirmed DN number.)